Can you make returns to Chewy for free? What is Chewy's exchange policy?

What is Chewy's return policy? Can you return merchandise both in store and in person? Can you return clearance items to Chewy? Do I need a receipt to make a return to Chewy? Does Chewy offer store credit if I do not have a receipt? Can you return used merchandise to Chewy?
Returns & exchanges policies rating: 4.0 - 1 ratings

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It looks like Chewy may not offer free returns & exchanges. See 6,421 brands that do offer free returns & exchanges.
Knoji Staff
138
Posted Dec 6, 2018

We researched this, and it does not look like Chewy offers free returns currently. You will find the most current information on Chewy's returns and exchanges policy on this page.

Please check out their homepage for more information on returning items.

Learn more at chewy.com.

Shopping tip: (December 11, 2018): Use promo code NEW4YOU10 to save 25% off at chewy.com — redeem it here. You can also view more Chewy promo codes.

Update: we've found 5 more pet food stores that currently offer free returns & exchanges and 962 home & garden stores that are offering free returns & exchanges . You can also view all 6,421 stores that offer free returns & exchanges across all categories.

This user rated Chewy's returns & exchanges policies: 4.0
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Rated 4.0 - 28 reviews

About Chewy

Chewy is a major pet food company operating the e-commerce site chewy.com. Chewy sells its products and services in the pet food vertical, offering discounts and promo codes to its customers infrequently. Chewy has good ratings among shoppers on Knoji, with 28 ratings and an average rating of 4.0 stars. Chewy scores well compared to other brands in the pet food industry, providing 8 e-commerce features to better serve its customers.

Chewy's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Maybe
It appears that Chewy may not offer free returns & exchanges currently. Read full answer >>
Free Shipping:
Yes
Chewy offers free shipping on all qualifying orders. Get free delivery on your order from Chewy, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
No
It appears that Chewy may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Chewy accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Maybe
It appears that Chewy may not accept PayPal currently. Read full answer >>
Apple Pay:
Maybe
It appears that Chewy may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Chewy may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Maybe
It appears that Chewy may not offer promo codes currently. Read full answer >>
Sales:
Yes
Chewy runs a clearance and promotions page on their website. Check the official Chewy sales page for the latest discounted prices and sales directly from Chewy Read full answer >>
Black Friday Ad:
Yes
Chewy offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Yes
Chewy offers Cyber Monday ad for qualifying orders and customers, according to their Cyber Monday ad policies. See policies and program details on their Cyber Monday page page. Read full answer >>
Military Discounts:
Maybe
It appears that Chewy may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Maybe
It appears that Chewy may not offer official coupons page currently. Read full answer >>
Student Discounts:
Maybe
It appears that Chewy may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Chewy may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that Chewy may not offer birthday discounts currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Chewy offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Gift Cards:
Maybe
It appears that Chewy may not offer gift cards currently. Read full answer >>
Customer Reviews:
Maybe
It appears that Chewy may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Chewy may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Chewy may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Chewy may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Chewy may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Chewy may not accept Bread financing currently. Read full answer >>
Website Features
Mobile Apps:
Maybe
It appears that Chewy may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Maybe
It appears that Chewy may not offer affiliate programs currently. Read full answer >>
View all features